Included with every shipment
US$0 extra. It’s in the base rate.
- Covers up to
- Your declared value
- Cap
- US$5,000 or the local equivalent
- Starts
- When our courier scans the cargo into custody
- Ends
- When the recipient signs for delivery
The short version
Tell us what your cargo is worth. If it’s lost or damaged in our custody, we pay up to that amount.
Cargo insurance
Every shipment, covered from pickup.
Cover up to the value you declare is built into the base rate. Need more? Add it when you book. Claims are handled in-house, and most are resolved in under 48 hours.
- Standard cover cap, or local equivalent
- US$5,000
- To file after the delivery window
- 7 days
- To acknowledge your claim
- 24 hr
- To resolve most claims
- <48 hr
Two levels of cover
Included by default, more when you need it.
Most shipments never need more than standard cover. For anything worth more than the cap, add extra cover at booking.
For cargo worth more than the cap
Add it at booking. The premium is a small percentage of the declared value and depends on the type of cargo and the lane. Typical ranges:
- General merchandise0.4–0.8%
- Electronics and high-value goods0.8–1.5%
- Fine art, fragile or one-of-a-kind itemsQuoted per item
What’s included
Clear about what’s covered, and what isn’t.
No surprises after the fact. If something is excluded, it’s listed here.
Covered
- Loss in transit
- Damage that happens while the cargo is in our custody
- Theft from a sealed truck or a sealed hub area
- Customs seizure caused by a Nauvo misclassification. We cover the duty and the cargo value.
Not covered
- Items on our restricted list (see the Terms)
- Packaging that was visibly inadequate at pickup
- Damage that existed before pickup and wasn’t flagged at the pickup scan
- Force majeure, such as war, civil unrest or natural disaster
- Indirect losses, such as missed sales or lost contracts
Filing a claim
Four steps, most decided in 48 hours.
A real ops lead reads your claim, and a real claims lead approves it. There is no outside adjuster for claims under US$20,000.
Tell us within seven days
Email info@nauvologistics.com or use the claim form within seven days of the delivery window.
Send the details
Include the tracking code (it looks like
NVL-26-7K9Q-P4R2), what happened, and photos if anything is damaged.Hear back within a day
Our claims lead confirms receipt within 24 hours and decides most claims within 48.
Get paid
Approved claims are paid by wire transfer or card refund within five business days.
Insurance questions
The fine print, in plain words.
Still unsure whether your cargo is covered? Ask before you book and we’ll tell you.
When does cover start and stop?
Cover starts when our courier scans your cargo into custody and ends when the recipient signs for it.
What if my cargo is worth more than US$5,000?
Add extra cover when you book. We price it as a percentage of the declared value, based on the type of cargo and the lane, and show it next to your shipping rate.
Who decides my claim?
Our own claims team. We don’t use third-party adjusters for claims under US$20,000, so an ops lead reads your claim and a claims lead approves it.
How is a claim paid?
Approved claims are paid by wire transfer or card refund within five business days.
Who underwrites the cover?
Standard cover is self-funded by Nauvo, which is why small claims move quickly. Extra cover is underwritten through our marine cargo broker, who is named on the insurance certificate you receive at booking.
High-value cargo
Shipping something valuable?
Tell us at booking and we’ll quote extra cover alongside your shipping rate, so you see the full price before you commit.